Handle the replies your agent receives

What it's for

Replies to your agent's campaigns arrive in its Inbox. You read them, answer them and categorize them without leaving the Agent space.

Before you start

• A launched agent campaign: until the agent has sent something, the screen stays empty. Review and launch the agent's campaigns

Steps

1. 1

   In the agent menu, open Inbox. The list only shows conversations from your agent's campaigns.

2. 2

   Click the Replied filter to see only the conversations where the prospect replied.

3. 3

   Open a conversation to read the whole exchange and reply.

4. 4

   Click Categorize the reply, pick the category in Choose a category, then click Save.

Next tutorial: Track your agent's prospects in the CRM